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Returns & Refunds

Returns & Refunds 

Can I return my goods?

You may return for a refund or within 30 days of delivery if the items are

  • Unopened
  • Unused/Unworn items
  • Faulty Items (Which is very rare)

If the return is because the items are unwanted the cost of return would be at your expense and we would only refund the cost of the product and not the original shipping.

But, We'll pay the return shipping costs and issue a full refund if the return is a result of our error (you received an incorrect or defective item, etc.). You will be asked to provide a proof of the return cost.

We reserve the right to reject items or change our offer of covering the cost of return postage if we believe that items have been returned to us under false pretences.

How should I return the goods?

Items should be returned in the original condition they were received, and securely packaged, with a cover letter or at least provided with your name and address.

We would ask the items to be returned to us on a signed for service and that you were to have a proof of posting, as we are not responsible for any goods being returned to us being lost. Also, a copy of the cost of the shipping if claiming cost of returns postage.

How long should it take for me to received my money back?

Generally, we try to process returns within 24 hours of receiving them back, however, it's possible for the time to take up to 3 days for us to process your return.

You will receive an automated email stating that a refund has been issued, however it may take a few extra days for the banks to return the money bank into your account.

I need to return an item, What should I do?

If you need to return an item, please Contact Us via the contact form or our email info@travelsocks.net with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.